PantherExpress System (formerly PantherBuy) FAQ Topic Directory:
PantherExpress Login | Contact Information | Signing up for PantherExpress
Shopper Designation | Departmental Buyer Designation | Password Changes | Password Retrieval
PantherExpress Approval System | $5K OKay-to-Pay | Printing Purchase Orders | Printing
Click here for Payment Processing FAQs
*Restricted or nonstandard commodities include purchases such as
software, controlled substances, event-related bookings, blood products,
A: Go to: my.pitt.edu and click on the Panther Express System link
Q: How do I contact the PantherExpress System staff?
A: Contact customer service via the PantherExpress inquiry form. A customer service representative will get back to you within 24 hours.
A: The first step to becoming a PantherExpress User is to fill out a User Profile Form. Once this form is completed with all appropriate signatures, you can send it in to the PantherExpress team either by fax (412-624-5278) or Intercampus Mail (3309 CL). Once the PantherExpress Team receives your form, we will enter you into the system and then a team member will contact you regarding training. Policy dictates that we cannot sign a user up for training if that user has not submitted a User Profile form. Please review the PantherExpress Forms page to learn more.
A: If you currently have others placing orders for you, the shopper role may
be perfect for you! A shopper can log into PantherExpress, search the catalogs and
punchouts and place items into a shopping basket. The order will then be sent to
the appropriate Account Assigner for review, assignment of an account number,
and submission to the Supplier. Click here for a complete
Q: What is a Departmental Buyer?
A: A Departmental Buyer is someone who places orders in PantherExpress for
themselves and other people working in the same department. There are three
different spending levels that a Department Buyer can have: Level 1 ($0)
spending, Level 2 ($500) spending or Level 3 ($5000) spending. Buyers with a
Level 1 spending limit will have all of their orders routed to a Departmental
Approver prior to the order being submitted to the suppliers. Level 2 Buyers
will have any order over $500.00 routed to a Departmental Approver prior to
submission of the order to the supplier. Buyers at a Level 3 will have any order
exceeding $5000.00 routed to a Departmental Approver prior to submitting the
order to the supplier. All orders over $5000 will be sent to Purchasing
Services for review after the Departmental Approver has approved the order
before submission to the supplier. Click here for a complete
Q: How do I change my password?
A: Changing your password in PantherExpress is quick and easy. When logged into
PantherExpress, click on the word "Profile" on the top left side of the screen. When
the screen loads, you will see a yellow "Change Password" button on the right
side of the screen. Click it and change your password!
Q: What if I forget my password?
A: Contact customer service via the PantherExpress inquiry form, and a customer service representative will retrieve your password for you within 24 hours.
A: For a full description of how Approvals can be set up for your department click here.
Q: What is $5000 "OK to Pay"?
A: As per University policy, purchase orders over $5000 are not to be paid
until the funds are released by the department who placed the order. The $5000
OK to Pay feature in PantherExpress makes this process simple! Every department must
have at least one designated $5000 OK to Pay Approver. When an order over $5000
is placed, the designated Approver(s) will receive an e-mail informing them that
there is a $5000 OK to Pay order pending their payment approval. The Approver
can click on the link in the e-mail to access the order, or they can also go to
the Review Area of the PantherExpress Home Page and locate the $5000.01 - * folder.
When the product arrives, the person who placed the order merely has to inform
the designated Approver(s) and they can release the funds for payment in
Q: How can I print my POs?
A: Printing POs in PantherExpress is simple! On the Purchase Order screen, there
is a printer icon on the right side about ¾ up the page. Click on it to bring up
a Printer Friendly version. On that screen, just click File, Print. For more
information, you can also refer to the Training Manual, Chapter 3. Any screen
that displays a printer icon can be printed. Simply click on the printer icon to
launch the print function.
Q: How can I print my requisitions?
A: After you click "Submit Requisition", the requisition
information page will appear. You can click on "Quick View" or click on the
printer icon located at the top of the requisition summary page.
Q: What should I do when and employee is no longer working in our department?
A: When an employee is no longer working in your department, just fill out a
User Profile form with the "User Termination" box checked. Fill out the top
section and fax it over to the PantherExpress team at 412-624-5278.
Q: How do I take a credit in PantherExpress System?
A: Users cannot create credits in PantherExpress. The first step is to contact
the supplier to schedule a pickup of the item(s) that you are returning. When
talking to the supplier, you will request a credit memo for these items. These
credit memos should be sent to Payment Processing at email@example.com. They will
process the credit. Please click here for our latest supplier contact information.
Q: Why must I re-take training?
A: PantherExpress policy. If your password has expired and the PantherExpress Team
has determined that you have not been in the system for three or more months,
you may be asked to attend training. PantherExpress is upgraded several times a year
and in order to make sure our users continue to understand how to use PantherExpress
and be aware of those changes, training is required.
Q: I don't know what my building abbreviation is. Where can I find it?
A: You can find the list of all Pitt buildings and abbreviations here
Q: Can I add comments to my orders?
A: Yes - you can add internal comments to an order that will only be seen internally by a University of Pittsburgh employee. You can also add external comments to an order that will be transmitted to a supplier. On the Review screen of the requisition, there are two sections listed below the Account Codes area. The area on the left is for Internal Notes and the right side is for External Notes.
Q: Why do some suppliers ignore the order comments I place on my order?
A: Some suppliers have automated order entry systems that will place the order into "exception" when a comment is received on an order. This means that an employee of the supplier may review the order for comments. However, some of the suppliers automated systems ignore all comments sent, thus they will fill the order as received and ignore any special instructions. Depending on the supplier and their capabilities, a comment may or may not be reviewed. If you have urgent instructions for an order please contact the supplier directly. You can visit our PantherExpress Suppliers page for contact information.
A: Account numbers are imported each day - once an hour between 8 AM and 5 PM, Monday thru Friday - automatically from the PRISM system. Once an account number is activated thru PRISM it will be automatically moved to PantherExpress within an hour of the activation. Depending on the time, some activation may take up to two hours.
A: The only time you need to contact the PantherExpress staff regarding a new
address is when you are moving into a new building that the University has not
occupied previously. This means if the building was just constructed, or if the
building or offices in the building are being rented by Pitt for the first time.
We do not need to be notified if a new office is established in an existing Pitt
building. Example: There was renovation done to Langley Hall, and as a result
two new offices were constructed. If this is the case, the PantherExpress staff does
not need to know the room numbers associated with the new offices.
Q: Will PantherExpress System work on a MAC computer?
A: Yes, PantherExpress is compatible with the Apple operating system and Safari
web browser. For a list of all supported operating systems and web browsers
Q: Can you tell me more about the University's 32 digit account numbers?
A: The University's account number is made up of 7 segments and is 32 digits
long. For an in-depth explanation of the account numbers please click here.
Q. I need to activate an account number in PRISM before I can use it in PantherExpress System. How do I activate the account number in PRISM?
A. To view instructions on how to activate an account number in PRISM click here.